Privacy Policy - Pranic Energy Healing Africa

Introduction

The Pranic Energy Healing Africa (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

Information We Collect

Information You Provide

When you interact with us, we may collect:

Contact Information: Name, email address, phone number, and mailing address
Donation Information: Payment details when you make a donation (processed securely through third-party payment providers)
Volunteer Information: Skills, availability, and areas of interest when you sign up to volunteer
Communication Data: Messages, feedback, and correspondence you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect to:

Deliver Our Services: Process donations, coordinate volunteer activities, and respond to your inquiries
Communicate With You: Send newsletters, updates about our projects, and important announcements (with your consent)
Improve Our Website: Analyze usage patterns to enhance user experience and website functionality
Marketing & Advertising: Measure the effectiveness of our advertising campaigns and show relevant content to people on Facebook and Instagram via the Meta Pixel (with your consent)
Comply With Legal Obligations: Meet our legal and regulatory requirements
Protect Our Organization: Detect, prevent, and address fraud, security issues, or technical problems

Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on:

Your Consent: When you voluntarily provide information or opt-in to communications
Legitimate Interest: To operate our organization effectively and fulfill our non-profit mission
Contractual Necessity: To fulfill our obligations when you donate or volunteer
Legal Compliance: To meet our legal and regulatory requirements

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third parties who assist us with website hosting, payment processing, email delivery, and analytics (subject to confidentiality agreements)
Legal Requirements: When required by law, court order, or governmental authority
Protection of Rights: To protect our rights, safety, or property, or that of our users or the public

Third-Party Services

Our website may use the following third-party services:

Google Analytics: For website traffic analysis and user behavior insights
Meta Pixel (Facebook/Instagram): For marketing measurement and retargeted advertising. Data collected (page views, browser identifiers) is shared with Meta Platforms, Inc. and governed by Meta’s Data Policy
Payment Processors: For secure donation processing
Email Services: For newsletter and communication delivery

Each third-party service has its own privacy policy governing the use of your information.

Your Rights Under POPIA

As a data subject, you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Object: Object to the processing of your personal information in certain circumstances
Withdraw Consent: Withdraw your consent for marketing communications at any time
Lodge a Complaint: File a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for data transmission
Secure storage with access controls
Regular security assessments and updates
Staff training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

Donation Records: Retained as required by South African tax and non-profit regulations
Communication Preferences: Retained until you unsubscribe or request deletion
Website Analytics: Aggregated and anonymized data may be retained indefinitely

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more details, please see our Cookie Policy.

Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: valentina@peh.africa
Phone: +27 63 719 1697
Address: 266 Oak Ave, Ferndale, Randburg, 2194, South Africa

Organization: Pranic Energy Healing Africa NPC Registration Number: 2021/460271/08

You may also contact the Information Regulator of South Africa:

Website: inforegulator.org.za
Email: inforeg@justice.gov.za